Can you provide data for TV channels anywhere in the world?
We can provide the service anywhere in the world unless forbidden by the laws.
Data Subscription, Access & Payment
How long does it take to start getting data after I sign-up for this service?
If the channels requested by you are already being monitored by us, you can get
instant access to their data. For the other channels it could take us about four
to six weeks to release data.
Can I subscribe to the exclusive access to data for a set of channels?
No. We retain the right to sell the subscriptions to other customers too. This helps
us keep the cost of data subscription low.
How do I pay for my subscription?
All payments for data subscription are made by Visa, MasterCard, or American Express
credit cards. The subscription amount is charged to your credit card at the beginning
of each month. At present we do not accept payments by any other method.
Can I cancel my subscription any time after signing up?
It depends on the data plan that you have signed up for. If you have signed for
pay-as-you-go plan, you can cancel your subscription at any time. Such cancellation,
however, becomes effective from the end of the month in which the cancellation was
If you are not a returning customer, you can cancel your subscription any time within
30 days after signing up and get a full refund.
Can I change my data plan any time?
Switching from a pay-as-you-go data plan to an annual contract can be done any time.
Just go to “My Account -> Manage Subscription” section in your account and make
To switch from annual contract to pay-as-you-go plan, please write to us at
How do I access daily data?
You can access daily data by logging into your account on this (www.cTrack.tv) website
Can I get access to the past data?
Yes, you can get access to past data, where available, for a price.
Can you customize the reports available on the web-application to my requirements?
Yes, the reports can be customized to your requirements, for a price.
Can you customize your hardware/firmware for other applications like piracy-detection?
Yes, that can be done for a price.
How long could the customization take?
The average time required for software customization is about 4 weeks. Firmware
customization could take about 8 weeks. Hardware customization lead time is requirement-specific.
Are there any basic technological requirements for setting up this service in a
To set up this service anywhere we need 24x7 power supply, high-speed Internet access,
and TV reception of the channels to be monitored.
Can the hardware used for this service be put to any alternate uses?
Yes, this hardware can also be used for setting up near-real-time television audience
Besides being a data-subscriber, will you consider any other kind of business-partnerships?
To be a partner for your country, please write to us at
email@example.com.The local partner will be expected to manage
the local infrastructure, monitor data accuracy, and sell subscriptions.
For more answers write to us at firstname.lastname@example.org